In the Facebook livestream heard around the world, Mark Zuckerberg had choice words for Elon Musk and other AI naysayers. The comments spurred an online debate between the two, evoking juicy Twitter beefs that better befit the pop culture industry. While barbecuing over Facebook Live, Zuckerberg ca ... read more
We’re delighted to announce the latest feature of Smart Moderation: our social media customer lead and churn detection feature is live! With this new feature, Smart Moderation users can automatically identify customer lead candidates and potential customer churn by analyzing the contents of their so ... read more
Amazon recently opted to buy Whole Foods for almost $14 billion—a staggering move that left many dumbfounded upon hearing the news. The merger has people wondering: if Amazon is buying a brick-and-mortar store, is e-commerce still powerful or necessary? What does it mean when e-commerce behemoth—arg ... read more
Putting yourself out there on social media can be intimidating. While the benefits of a vibrant and active community are many, the threat of trolls, spam and other abuse can make building a community feel daunting. But with the proper knowledge, you’ll have nothing to worry about! This guide to com ... read more
Unfortunately, most readers wince at the thought of the comment sections that sit under the content they read each day. And it makes sense; certain topics prompt an emotional response with readers, who might forget that the people on the other side of the screen are humans, too. Such a scene is all ... read more
Facebook co-founder and CEO Mark Zuckerberg recently announced that the network is adding 3,000 new people to its community operations team. The team is responsible for monitoring user requests to remove harmful content. The news comes after recent disturbing, violent acts were caught on Facebook Li ... read more
A recent Temple University study found that social media marketing can harm businesses in the long term. The surprising findings suggested that while SMM leads to an increase in sales in the short term, over-posting prompts users to unfollow them. The study pulled data from a Chinese retailed on WeC ... read more
In today’s economy, many people are launching new businesses, services and products with the help of crowdfunding platforms like Kickstarter, Indiegogo and even Patron. When using these platforms, community building for crowdfunding is essential; obviously, a big userbase means more funding and a hi ... read more
The internet is a fast-changing place; the way we communicate is very different than just 10 years ago, and it’s tough to predict what technology will be like years from now. Still, community managers must stay ahead of the curve and envision future digital landscapes to best serve their businesses ... read more
Another one bites the dust: Josh McDermitt quit social media recently over online abuse. The Walking Dead star closed his accounts—Twitter, Instagram and Facebook—right after the show’s season finale. Before his departure, McDermitt made a final Facebook Live broadcast to give parting words and put ... read more
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