Thanks to its image-heavy content, Instagram is a great platform for showing off everything that makes your brand great, from its people to its products and services. By checking in on what your com ...
Thanks to its image-heavy content, Instagram is a great platform for showing off everything that makes your brand great, from its people to its products and services. By checking in on what your community is posting, you can also gain valuable consumer insight. Unfortunately, your Instagram commu ... read more
I would like to show you, How automated comment moderation works for your social media pages and any other digital platforms through 3 easy steps. Smart Moderation uses machine learning and natural language processing for comment moderation.Smart Moderation detect offensive content, abusive languag ... read more
Last month, Talking New Media reported on a study that sought, among other things, to find out what readers want when it comes to online comment sections. The study, funded by the Coral Project, surveyed 20 news websites to retrieve its data (you can read the entire report here). Even though the st ... read more
Big brands and communities garner lots of discussion, which can make them targets for trolls and smear campaigns. When the going gets tough, round-the-clock automated comment moderation is necessary—but even reputation management agencies can have difficulty meeting their clients’ moderation needs. ... read more
On social media, customer satisfaction is key: the Retail Consumer Report conducted by Harris Interactive in in 2011 found that after a seller contacted consumers who left negative reviews, 34% of consumers deleted their reviews, 33% replaced their negative review for a positive one, and 18% became ... read more
We’re delighted to announce the latest feature of Smart Moderation: our social media customer lead and churn detection feature is live! With this new feature, Smart Moderation users can automatically identify customer lead candidates and potential customer churn by analyzing the contents of their so ... read more
